Features

  • Dispatcher Benefits
  • Activate or deactivate endpoints and intercoms on demand
  • Drag and drop endpoints and intercoms to predefined screen areas for temporary use
  • Display only endpoints and intercoms currently in an Active state
  • View call states and indications for endpoints in an Active state
  • Designate a custom view by indicating endpoints and intercoms as favorites
  • View recent activity chronologically or grouped by frequency of occurrence
  • Monitor the duration of unanswered calls or calls on hold
  • Administrator Benefits
  • Render all endpoint and intercom pads dynamically
  • Provide more available screen area for simplified, more effective screen design
  • Avoid requiring multiple screens to contain endpoints
  • Determine available endpoints and intercoms using advanced filters
  • Easily limit dispatchers to only access necessary endpoints
  • Keep screen design consistent for all screens
  • Hide ResourcePro screen control borders and buttons
  • Display endpoints and intercoms in list or tile format